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Root Cause Analysis - FTL

Rich Hellinga
Rich Hellinga
Updated

In this article

This page displays FTL shipment creation and tracking data, and the reasons for failures. By default, Creation Issues are displayed when FTL is selected from the Root Cause Analysis Views menu..

FTLDataIssuesmain.png

Creation Issues

By default the data shown are affected shipments by Carrier. Select Causes from the View by drop-down list to view the affected shipments by Cause.

The By Carrier view shows:

  • Total Shipments: Total number of shipments.

  • Creation Percentage: Ratio of successfully created shipments to the total number of attempts, expressed as a percentage.

  • Affected Shipments: Total number of affected shipments.

  • Improvement Opportunity: The improvement opportunity represents shipment creation success percentage increase opportunity. It is calculated for the applied filter as (Count of failed shipment creation * 100) / Total Shipment creation attempts.

The By Causes view shows:

  • Root Causes: The root cause error affecting the shipments.

  • Affected Shipments: Number of affected shipments.

  • Improvement Opportunity: The improvement opportunity represents shipment creation success percentage increase opportunity. It is calculated for the applied filter as (Count of failed shipment creation * 100) / Total Shipment creation attempts.

Tracking Issues

To view FTL tracking data, click the Tracking Issues tab.

FTLDataIssues_tracking.png

By default the data shown are affected shipments by Carrier. Select Causes from the View by drop-down list to view the affected shipments.

The table in the By Carrier view contains a list of the carriers, their Root Cause Errors, connection Provider, Total Shipments, Tracked percentage, number of Untracked Shipments, Improvement Opportunity percentage, and a download button to export the data for that carrier to a .CSV file.

The table in the By Causes view contains a list of root causes, Shipment Tracking Type (APP, API Push, TELEMATICS), connection Provider, number of Affected Shipments, Improvement Percentage, and a download button to export the data for that root cause to a .XLSX file.

Recommended Action

The purpose of Recommended Actions are to enable you to fix the tracking issues in order to increase the total tracking percentages.

To view the recommended action for improving the tracking percentage for a particular carrier, click the View details button in the row of the carrier. The Recommended Action window appears.

RCAViewdetailsbutton.png
TL_RCA_viewdetails.png

The action recommended is specific to the tracking issue(s).

FTL Trends

Click the Trends tab to view the trends in Shipment Events.

FTLDataIssuesTrends.png

The Trends page displays the following information.

  • Shipment Events: Shows the total number of Shipments Created, the total number and percentage of Shipments Tracked, and the total number and percentage of Shipments Untracked.

  • Shipment Events over Time: Bar graph that shows the percentages of Shipments Tracked and Shipments Untracked over a period of time.

  • Root Cause Errors over Time: Table listing the top Root Cause Errors for the current selected period (via the Filters panel), the number of Shipments affected, and the Percentage Volume. The graph next to the table displays the Volume of Affected Shipments for each week.

    Click a radio button in the table next to a Root Cause Error to see the volume highlighted in the graph. Switch the views in the graph from Creation to Tracking by clicking the corresponding tab above the graph.

To view the Root Cause Errors and recommended actions for resolving those issues refer to the following.

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