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Directory

Rich Hellinga
Rich Hellinga
Updated

In this article

To open the Directory page, in the Network menu in the sidebar click Directory.

directorytable.png

This page displays a list of your carriers and their connections. The table displays the following information:

  • Carrier: Name of the carrier and identifier (DOT, VAT, SCAC, MC).

  • Tracking Status: Current status of shipment tracking.

    • Connected: One or more of the methods a carrier is connected to you is Connected.

    • Not Connected: One or more of the methods carriers is connected to you is No Tracked Shipments AND there are no methods with a Connected status. This means we cannot confirm completely that you are connected to this carrier.

    • No Tracked Shipments: The carrier has no Connected or No Tracked Shipment connection methods to you.

  • Connections to you: Methods used to connect to your company: API Push, API Pull, Mobile, Telematics.

  • Connections to project44: Methods used to connect to project44: API Push, API Pull, Mobile, Telematics.

  • Last Shipment Tracked: The day, month, and year of the last tracked shipment and the method used to track that shipment.

  • Actions: Recommended action based on the current status of the carrier. Clicking the Invite Carrier button opens the Network Management Center (NMC) where you can invite a carrier to your network. Clicking the View RCA button opens the Truckload Tracking and Root Cause Analysis page.

Download the Carrier List

To download the table data in .CSV format, click the Export button in the upper-right corner of the screen. The filed is downloaded to your computer.

View Connection Details

To view the connection details of a carrier, click the row for the carrier. The details panel appears displaying the Tracking Configuration, Transportation IDs, and System IDs. Buttons for Invite Carrier or View RCA appear as the suggested actions, if needed.

directorycarrierdetails.png

Known Issues

The table below describes known issues.

Feature

Issue

Mitigation

Carrier List

Network Directory shows the same carrier and connection information, duplicated.

Evaluating fix but for now you must de-duplicate in MS Excel.

Updates to carrier lists are not real-time and don’t include NMC invites.

Carrier list must be uploaded by your project44 rep and can take up to 30 hours to update.

Carrier name might be different than what’s displayed in the NMC.

The carrier’s name can be changed. Reach out to carrierservices@project44.com if the carrier name should be adjusted.

Connection Information

Carriers from a different region do not show their connection information.

Must view EU carriers in the customers' EU Network Directory and vice versa for NA carriers.

Different statuses between the multiple places we reference connection information (RCA, ND, CAT).

Please inform support@project44.com if you experience this.

Invited a carrier today but it did not update the tracking information.

Can take up to 30 hours to update connection information. Check the updated date.

Network Directory shows a carrier, but the NMC does not show a carrier in the carrier list to invite them.

Carrier is private in the NMC, and the setting is at the carrier’s desire. This setting cannot be changed in the NMC.

Assets show as unavailable in the NMC though the carrier has an ELD configured and was successfully invited.

We don't show asset statuses on Network Directory and Asset statuses in the NMC are not always accurate.

Discrepancy between the NMC invite status and the actual invite status in Network Directory.

Check NMC for source of truth if need to double check.

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