Root Cause Analysis - FTL
This page displays FTL tracking data and the reasons for tracking failures.
The table below contains descriptions of the controls and graphics.
Control or Graphic |
Description |
---|---|
1. Tabs |
There are two tabs: Overview and Trends. Overview is the default view and displays the Affected Shipments by Cause table. Trends |
2. Filter button |
Click this button to open the Truckload Analytics Filter panel and filter the view of data around Locations, Dates, and Customers. |
3. Affected Shipments by Cause |
Table that contains a list of the customers, their Root Cause Errors, Connection Type (APP, ELD, or DIRECT), Total Shipments, Tracking percentage, number of Untracked Shipments, and a download button to export the data for that carrier to a .CSV file. Click the drop-down list to choose between viewing the Affected Shipments by Customers or Causes. The default view is By Customers. |
4. Shipment Events |
Shows the total number of Shipments Created, the total number and percentage of Shipments Tracked, and the total number and percentage of Shipments Untracked. |
5. Shipment Events over Time |
Bar graph that shows the percentages of Shipments Tracked and Shipments Untracked over a period of time. |
6. Root Cause Errors over Time |
Table listing the top Root Cause Errors for the current selected period (via the Filter), the number of Shipments affected, and the Percentage Volume. The graph next to the table displays the Volume of Affected Shipments for each week. Click a radio button in the table next to a Root Cause Error to see the volume highlighted in the graph. |
Recommended Action
The purpose of Recommended Actions are to enable you to fix the tracking issues in order to increase the total tracking percentages.
To view the recommended action for improving the tracking percentage for a particular customer, click the View details button in the row of the customer. The Recommended Action window appears.
The action recommended is specific to the tracking issue(s).
To view the Root Cause Errors and recommended actions for resolving those issues refer to the following.