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Why can I not find my order, shipment, or container in ClearMetal?

Mackenzie Nelson
Mackenzie Nelson
Updated

In this article

There are a few possible reasons for not being able to find a shipment, order, or container in ClearMetal.

What to do if you suspect information is missing

Ensure there is no misspelling or typo in your search term. If there is no typing error,

  1. Click the support icon in the lower right of the browser window.

    cm_missing_information_1.png

  2. Click New conversation. Type a message to the project44 support team about the missing information.

    cm_missing_information_2.png

Reasons for Missing Information

Missing Order or Line Item Information

If you cannot find an order or line item, this typically occurs because ClearMetal has not received the reference data from your company system. An API is used to send order and line item information. An error may have occurred, or the information may have never been sent. If you are missing order or line item information in ClearMetal, please contact project44 Support.

Missing Booking, Bill of Lading, or Container Information

If you cannot find a booking, bill of lading, or container, this typically occurs because data has not been sent from an ocean carrier to ClearMetal. An EDI message exchange is used to send this information. An error may have occurred, or the information may have never been sent. If you are missing booking, bill of lading, or container information in ClearMetal, please contact project44 Support.

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