Root Cause Analysis
To open the Root Cause Analysis Dashboard, in the Network menu in the sidebar click Root Cause Analysis. This opens the Views menu and the FTL tracking data page.
The table below contains descriptions of the controls and graphics.
|
Control or Graphic |
Description |
|---|---|
|
1. Views |
Click the mode to view the data issues for that mode. Root Cause Analysis is available for the following modes: |
|
2. Tabs |
There are two tabs: Data Issues and Trends. Data Issues is the default view and displays the Affected Shipments by Carrier table. |
|
3. Issues Tabs |
Click the tab to view the particular issues affecting shipments: Creation Issues and Tracking Issues. By default, Creation Issues is selected when the FTL Data Issues page is opened. |
|
4. Filters button |
Click this button to open the Data Issues Filters panel and filter the view of data around Locations, Dates, and Carriers. The Filters panel is different for each mode. |
|
5. Search field |
Search shipments by BOL (FTL), Order Number (FTL), or Shipment Identifier (Ocean). |
|
6. View by Drop-down |
Click the drop-down list to choose between viewing the affected shipments by Carriers or Causes. The default view is by Carriers. |
|
7. Export button |
Click the Export button to export the list of affected shipments as an Excel (.XSLX) file. |
|
8. List Navigation |
View other shipments in the list by clicking the numbers, or the Previous or Next buttons. |