Include the driver’s mobile phone number when creating a load. This is required to track the load. Placeholder numbers and landline numbers are not going to work. The carrier’s contact phone number cannot be used to track the load, only the driver’s phone number is needed.

Drivers can initiate load tracking. See Get Started with Driver Initiated Shipments (DIS) to learn more.

Include the country code when initializing a load with a phone number.

Make sure the driver has the DriveView app installed. It is common for drivers to uninstall the app after a load is completed.

Ask drivers to set their location permissions to "Always on." This ensures the order is tracked correctly. Without this permission, DriveView is unable to track loads.

project44 constantly makes improvements to the DriveView app, so please ask drivers to ensure they have the latest version.