Explore Articles

• Get Started

  Get Started

  • How Do Customers Escalate a Critical Support Ticket?
  • Welcome to the project44 Support Portal
  • Set Up SSO with project44

  Shipments

  • Add an Equipment ID

  Manage Filtered Views

  • Create a Notification for a Saved View
  • Edit a Notification for a Saved View
  • Turn off a Notification for a Saved View

• Movement

  Introduction to Movement

  • Movement User Guide - PDF Version
  • Introduction to Movement
  • Support

  Get Started with Movement

  • Get Started with Movement
  • Overview
  • Sidebar
  • Sign Out of Movement

  Visibility in Movement

  • Filter Shipments by Route Location
  • Filter Shipments by Milestones
  • Shipment Details Page
  • Orders Details Page
  • Manage Filtered Views
  • Manage Shipment Documents

  • Visibility in Movement
  • All Shipments View
  • View Related Orders
  • Quick Filter Buttons
  • Open the Filters Panel for Shipments
  • Filters Panel Details

  See all 33 articles

  Filter Use Cases

  • Movement Use Cases for Air
  • Movement Use Cases for Ocean
  • Movement Use Cases for Parcel

  Analytics

  • Sustainability

  • Analytics
  • Ocean Analytics
  • Carriers
  • View the Carrier Lanes
  • View Ocean Carrier Details
  • Open the Ocean Filters Panel

  See all 16 articles

  Network

  • Network
  • Directory
  • Network Health
  • View the Health of Your Truckload Network
  • Open the Network Health Filters Panel - FTL
  • View the Health of Your Ocean Network

  See all 21 articles

  Settings

  • Settings
  • Set Your Language Preference
  • Set the Timezone
  • Notifications
  • Add a Notification
  • Edit a Notification

  See all 16 articles

  Domestic Filter Use Cases

  • Domestic Filter Use Cases
  • What Will Arrive on My Shift
  • Shipments Scheduled to Be Delivered This Week
  • Shipments for the Three Lanes I Manage
  • Parcel Shipments Out for Delivery Today
  • View Carrier Delays

  See all 13 articles

  International Filter Use Cases (Ocean and Air)

  • International Filter Use Cases
  • Plan Drayage Resources for Containers
  • View Predictive Delivery Dates
  • View All Containers Expected to Arrive at a Port Today
  • View All Containers Loaded at Port Today
  • View Shipments where Predicted Arrival is Greater than Carrier Planned Date

  See all 16 articles

• Movement for Carriers

  Introduction to Movement

  • Introduction to Movement
  • Support

  Get Started with Movement

  • Get Started with Movement
  • Overview
  • Sign Out of Movement

  Visibility in Movement

  • Visibility in Movement
  • All Shipments View
  • Search Shipments
  • Export a List of Shipments
  • View Equipment IDs
  • Add an Equipment ID

  See all 7 articles

  Quick Filter Buttons

  • Quick Filter Buttons
  • Open the Filters Panel
  • Filters Panel Details

  Manage Filtered Views

  • Manage Filtered Views
  • Create a View
  • Duplicate a View
  • Delete a View
  • Rename a View
  • Reorder Saved Views

  See all 12 articles

  Missing Equipment IDs Saved View

  • Missing Equipment IDs Saved View
  • Upload Equipment IDs in Bulk

  Shipment Details Page

  • Shipment Details Page
  • Shipment Overview Panel
  • Route Panel
  • Map Panel
  • Share the Details of a Shipment
  • Shipment Event Types by Mode

  See all 8 articles

  Truckload Analytics

  • Truckload Analytics
  • Open the Truckload Analytics Filters Panel

  Network

  • Network
  • Root Cause Analysis - FTL
  • Open the FTL Data Issues Filters Panel
  • FTL Creation Errors and Recommended Actions
  • FTL DriveView Errors and Recommended Actions
  • FTL No Tracking Methods Errors and Recommended Actions

  See all 8 articles

  Settings

  • Settings
  • Set Your Language Preference

  Notifications

  • Notifications
  • Add a Notification
  • Edit a Notification
  • Delete a Notification

• User Management

  User Management UI

  • Get Started with the User Management UI
  • Search, Sort, and Filter Users in the User Management UI
  • Export a List of Users in Your Tenant
  • Add a New User
  • View Details for a User
  • Edit User Information

  See all 8 articles

  Access Groups

  • Get Started with Access Groups
  • Create an Access Group
  • Manage an Access Group
  • How can I find which users and access groups can view a shipment?

• Facilities

  project44's Yard Management System

  • About project44's YMS & Yard Solutions
  • YMS User Guide for Administrators
  • Sign In to the YMS
  • Sign Out of the YMS

  Gate Management

  • About the Gate Console
  • Configure Gate Appointment Types for a Site
  • Reject an Asset Arrival (Turn Away)
  • Arrive and Depart Assets
  • Arrive a Turned Away Asset
  • Configure the Gate Console Summary Bar

  See all 13 articles

  User Management

  • Understand User Access Levels in YMS
  • Create a New User
  • Edit Existing User Details
  • Add a New User Role
  • Create a Carrier User
  • Create and Manage Carriers

  See all 10 articles

  Account Management

  • Manage Your Profile & Preferences
  • Change the YMS Display Language

  Appointment Manager

  • About Appointment Manager
  • Create and Manage Users in Appointment Manager
  • Schedule a Booking in Appointment Manager
  • Process an Arrived Shipment in Appointment Manager
  • Reschedule a Booking in Appointment Manager
  • Cancel a Booking in Appointment Manager

  See all 17 articles

  Location Management

  • About the YMS Map Dashboard
  • Add a Facility to the Map Dashboard
  • Search for Assets and View Their Statuses
  • Export a Site Layout
  • View a List of Locations on the Location Listing Page
  • View a List of Locations

  Shipment Management

  • Add or Remove SKUs from a Purchase Order
  • Create a Delivery
  • Delivery Listing
  • Create a Pickup
  • Pickup Listing
  • Drop Delivery Console

  See all 13 articles

  Task

  • Configure Dock Appointment Settings
  • Dock Schedule
  • Create a Dock Door Schedule
  • Configure Appointment Types for a Site
  • Configure Dock Appointment Settings
  • Dock Console

  See all 27 articles

  Asset Management

  • Manual Inventory Listing
  • Carrier Notifications
  • View and Manage Assets in Asset Listing
  • Trailer Listing
  • Asset Maintenance
  • Configure Asset Management Settings

  See all 16 articles

  Reporting & Notifications

  • Generate YMS Reports
  • Generate a Yard Inventory Report for Offsite Assets
  • Detention Listing
  • Carrier Notifications
  • Driver Messaging

• DriveView

  About DriveView

  • Introduction to DriveView
  • Supported Devices and Operating Systems
  • The project44 Truckload Algorithm
  • DriveView Best Practices for Customers
  • DriveView User Guide PDF
  • DriveView Best Practices for Carriers

  Install or Delete DriveView

  • Install DriveView on an Android Device
  • Install DriveView on an iPhone or iOS Device
  • Delete DriveView

  Track with DriveView

  • DriveView Tracking States
  • Reject a Load
  • Mark a Load as Completed
  • Upload POD for a Stop
  • Load Details & Stops in DriveView
  • View Past Loads in DriveView

  DriveView in Movement

  • DriveView in Movement
  • View Uploaded POD Documents in Movement

  Driver Initiated Shipments (DIS)

  • Get Started with Driver Initiated Shipments (DIS)
  • DIS FAQ: What if there are shipments with the same ID?
  • DIS FAQ: What protections are in place?
  • DIS FAQ: Where is DIS supported?
  • Track Using Driver Initiated Shipments - PDF Guide

  DriveView Troubleshooting

  • Considerations That May Affect User Experiences with DriveView
  • DriveView FAQ

• Visibility Operations Center (VOC)

  Downloadable Documents

  • project44 VOC User Guide

  About the VOC

  • About the VOC
  • Sign In to the VOC
  • Sign Out of the VOC
  • Open the Developer Portal
  • Dashboard

  Customize the Quick Views

  • Add a Shipments Quick View

  • Customize the Quick Views
  • Add an Orders Quick View
  • Add an Inventory Quick View
  • Edit a Quick View
  • Delete a Quick View
  • Move a Quick View

  Track Shipments

  • Track Shipments
  • Search Shipments
  • View the Status of a Shipment
  • Add a Shipment for Tracking

  LTL & VLTL Quote and Dispatch

  • LTL & VLTL Quote and Dispatch
  • Request Quotes - LTL & VLTL

  Locations

  • Locations
  • View a Location
  • Add a Location
  • Edit a Location

  Notifications

  • Notifications
  • Add a Notification
  • Edit a Notification
  • Delete a Notification

  Carrier Credentials

  • Carrier Credentials
  • Add an Account Group
  • Add a Capacity Provider Account
  • Edit a Capacity Provider Account
  • Import Capacity Provider Accounts
  • Test Capacity Provider Credentials

  See all 7 articles

• Network Management Center (NMC)

  About the Network Management Center (NMC)

  • Network Management Center (NMC) Guide - PDF
  • About the Network Management Center (NMC)
  • Who Is project44?
  • How Data Is Shared
  • Data Security
  • How to Start Sharing

  See all 7 articles

  NMC Demonstration Videos

  • NMC Demonstration Videos
  • Videos - English
  • Vidéos - Français
  • Vídeos - Español
  • Videos - Polski
  • Videos - Italiano

  See all 7 articles

  Get Started

  • Sign In to the NMC
  • Sign Out of the NMC

  View Telematics (ELD/GPS) Connections

  • View Telematics (ELD/GPS) Connections
  • Set up a Telematics (ELD/GPS) Connection
  • Delete a Telematics (ELD/GPS) Connection

  View Carriers

  • View Carriers
  • Get Carrier Invitation Link
  • Add Alias Carrier ID
  • Add Carrier

  View Fleet

  • View Fleet
  • Check License Plates

  View Customers

  • View Customers
  • Remove Customer Connection

  My Company

  • My Company
  • View System Log
  • View Users

• Last Mile

  About project44's Last Mile Platform

  • Feature Requests
  • Convey Data
  • General / Platform
  • Implementation
  • Account Administration
  • Feature Releases

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  Last Mile Carrier Onboarding

  • Carrier Mapping

  • Last Mile Carrier Integration Guide

  Configurable Alerts

  • Configurable Alerts Training Slide Deck (PDF)
  • Configurable Alerts HTML Guide
  • Configurable Alerts Webinar (Video)

  Exception Insights

  • Use Exception Insights to Identify Network Problems

  Finding Shipments

  • Shipments Page Basics
  • Customizing the Shipments View
  • Searching and Filtering Shipments
  • Exporting Shipments or Cases
  • Monitoring Shipments With Saved Views

  Last Mile Initiate

  • How to Create a Shipment
  • Initiate Rate Quote Summary Report
  • Initiate Carrier Guide
  • Canceling a Shipment Request
  • Saved Products
  • Saved Addresses

  See all 7 articles

  Consumer Visibility

  • Tracking Page 2.0: Allowed HTML Tags
  • Convey Engage Implementation Guide
  • Command Center Analytics
  • Shipments Page
  • Shipment Visibility Partners
  • How to Send Bulk Consumer Alerts

  See all 16 articles

  Advanced Reporting

  • Convey Advanced Reporting

  Navigating Shipment Details

  • Shipment Details Page Basics
  • Related Shipments - 'Return to Sender'

  Shipment Predictions

  • Convey Predicted Delays

  Last Mile Resolution

  • Case Management Basics
  • Priority for Cases
  • Case Notification Configurations
  • Creating Cases
  • Working Cases
  • Solving Cases

  See all 7 articles

  Proactive Exception Management with Cases

  • Creating Cases Automatically With Shipment Rules
  • Common Use Cases for Proactive Exception Management
  • Workflows for Proactive Exception Management

  Support

  • Supported Browsers
  • Your Customer Portal: View / Update / Search Your Organization's Tickets Submitted to Convey
  • Trouble Logging In
  • Convey's Guide on Who to Contact for What

• Ocean

  Movement Use Cases for Ocean

  • Plan Drayage Resources for Containers
  • View All Containers Expected to Arrive at a Port Today
  • View All Containers Loaded at Port Today
  • View a Completed Booking
  • View All Containers In-Transit for an Ocean Carrier
  • View All Containers Dwelling at a Discharge Port

  See all 15 articles

  Transportation & Inventory Visibility (Ocean)

  • How project44 Calculates Ocean ETAs

  The Container Track and Trace Platform

  • Get Started with the CTT Platform
  • Subscriptions
  • Containers
  • The Tagging Function
  • Exceptions and Alerting
  • Dashboards

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  ClearMetal

  • ClearMetal
  • Introduction to the ClearMetal Shipments Board
  • What is Featured on the ClearMetal Dashboard?
  • Why are pictures or pages not loading correctly in my ClearMetal App?
  • Use the ClearMetal Shipment Board to Filters
  • ClearMetal Prediction Labels

  See all 28 articles

  The Port Intelligence Dashboard

  • The Port Intelligence Dashboard
  • Customize the Port Intelligence Dashboard
  • View Metrics for Individual Ports
  • View a Port’s Graphical Summary

  Sailing Schedules

  • About project44's Sailing Schedules Application
  • View Port-To-Port Schedules
  • View Vessel Schedules
  • View Service Network Schedules
  • View Blank Sailings
  • Sailing Schedules and Blank Sailings FAQs

  See all 28 articles

• Truckload

  Visibility

  • View the Status of a Shipment

  • What is Truckload?
  • User Guide: Truckload Tracking
  • Add a Shipment for Tracking
  • Truckload Tracking Methods
  • Truckload Notifications
  • Truckload Notifications FAQs

  See all 19 articles

• LTL

  LTL Carrier Onboarding

  • Carrier Credentials Guides

  • About the Carrier Credentials Portal (LTL Carrier Onboarding)
  • LTL Pull Carrier Onboarding Instructions
  • Add an Account Group
  • Add a Capacity Provider Account
  • Import Capacity Provider Accounts
  • Test Capacity Provider Credentials

  Visibility

  • Manage LTL and VLTL Shipments in the VOC
  • LTL Accessorial Codes
  • FAQs: LTL & VLTL Image Retrieval
  • FAQs: LTL & VLTL Tracking
  • FAQs: VLTL Dispatch
  • FAQs: LTL Dispatch

  See all 9 articles

  Initiate

  • Run a Quote & Dispatch a LTL & VLTL Shipment
  • Enhanced Handling Units (LTL)
  • Rating Error: FedEx. P44.RATING.GENERAL - 1000 Authentication Failed

• Rail

  Guides

  • Rail Tracking FAQ

• Air

  Movement Use Cases for Air

  • View All Shipments Booked at an Airport This Past Month

  Guides

  • AIR Tracking FAQs

• Parcel

  Movement Use Cases for Parcel

  • Parcel Shipments Out for Delivery Today

  Tracking

  • Parcel Tracking Guide
  • Parcel Tracking FAQ

• Multi-modal Tracking

  Downloadable Documents

  • Multi-modal Ocean and Truckload Tracking API Guide (PDF)
  • Multi-modal Data: Ocean & Truckload (PDF)

• Release Notes

  YMS Release Notes

  • September 25, 2024 Appointment Management Release Notes
  • September 24, 2024 YMS Release Notes
  • August 28, 2024 Appointment Manager Release Notes
  • [Updated] August 21, 2024 YMS Release Notes
  • July 31, 2024 Release Notes
  • July 17, 2024 Release Notes

  See all 8 articles

  Movement Release Notes

  • July 31, 2024 Movement Release Notes
  • July 9, 2024 Movement Release Note
  • June 14, 2024 Movement Release Notes
  • May 31, 2024 Movement Release Notes
  • April 30, 2024 Movement Release Notes
  • March 28, 2024 Movement Release Notes

  See all 23 articles

  2024 Release Notes

  • Q3 2024 Release Notes
  • Q2 2024 Release Notes
  • Q1 2024

  2023 Release Notes

  • Q4 2023
  • Q3 2023
  • Q2 2023
  • Q1 2023

  2022 Release Notes

  • Q4 2022
  • Q3 2022
  • Q2 2022
  • Q1 2022

  2021 Release Notes

  • Q4 2021
  • Q3 2021
  • Q2 2021
  • Q1 2021

  2020 Release Notes

  • Q4 2020
  • Q3 2020
  • Q2 2020