Why did the driver not receive a Verification Code?
Some numbers block our Verification Code message. Please ask the driver to check that the phone number they entered is correct.
Customers will see this status message in the VOC: "Driver has opted out of our SMS service so we cannot reach them. If possible, ask the driver to re-enroll by sending 'START' to +18336920444."
Solution: Have the driver to send START to the phone number shown in the status message to subscribe again to project44’s SMS messages.
Why did the driver not receive a text to download the app?
Please check to make sure that the phone number you entered for the load is the same number you are communicating with the driver. The driver can then download the app in their App Store by searching “DriveView.” This is only applicable when a load was assigned to the phone number.
The Driver is seeing tracking on their phone, but project44's VOC says “Tracking Denied.” Why?
Typically, this happens when the Country Code was added during the number verification. Please ask the driver to “Delete” their account in the “Settings” within the app and then restart the phone verification process. When they enter their number, please have them start with the area code, not the country code.
Why does the App Screen say “No Active Loads”?
That is our indication to the driver that we are not currently tracking their phone. If the phone should be tracking, make sure
It is within 90 minutes of the start time of the pickup window.
The number submitted for the load is the same number tied to the device the driver is using.