Introduction

During scheduled (S)FTP maintenance, file transfers may be paused temporarily. Normally, these transfers resume automatically once the service is restored. However, if your file transfers do not resume after maintenance, this guide will help you manually restart them to ensure continuous shipment tracking and supply chain visibility.

Issue Description

File transfers via (S)FTP are essential for updating shipment statuses and tracking information within our real-time supply chain visibility solutions. When they do not resume automatically after scheduled maintenance, it can cause delays in shipment tracking updates.

Manual Restart of File Transfers

If your file transfers have not resumed after the completion of (S)FTP maintenance, please follow these steps to manually restart them:

1. Verify that the (S)FTP service is fully restored and operational.
2. Log into your (S)FTP client or interface connected to your shipment data transfers.
3. Navigate to the file transfer queue or scheduled jobs section.
4. Select the paused or pending transfers that need to be resumed.
5. Manually initiate or restart the file transfers.
6. Monitor the transfers to ensure they complete successfully.

Tips and Best Practices

• Schedule maintenance during low-traffic periods to minimize impact on shipment tracking updates.
• Regularly monitor your (S)FTP service status via your provider's dashboard or alerts.
• Ensure you have the correct permissions to manually restart file transfers on your platform.
• Contact your IT or system administrator if you encounter issues restarting transfers manually.

Contact Support

If manual restart does not resolve the issue or you require assistance, please contact the project44 support team. Our experts are committed to resolving your supply chain visibility issues promptly and reliably.

• Phone: [Insert support phone number]
• Email: [Insert support email address]
• Support Portal: [Insert support portal link]

Additional Resources

For further guidance on shipment status monitoring and logistics tracking, please visit our help center or explore our tutorials at [Insert Help Center Link].

Conclusion

Ensuring timely and accurate shipment tracking updates is vital to maintaining transparency and efficiency in your supply chain. By following this manual restart process after (S)FTP maintenance, you can minimize delays and continue leveraging project44's innovative supply chain visibility solutions.