Introduction

This article explains why your assets may appear inactive or not show up within the Project44 platform, helping you identify common causes and solutions.

Common Reasons for Inactive or Missing Assets

Assets can become inactive or fail to appear due to several key factors:

• Incomplete asset registration or GPS integration.
• Missing or incorrect GPS credentials.
• No active shipments assigned to the asset.

How to Verify and Resolve the Issue

Follow these steps to ensure your assets are properly integrated and assigned for real-time tracking:

1. Check that the asset registration process is fully completed within the Project44 platform.
2. Verify your GPS provider credentials are correct and active in your account settings.
3. Ensure that GPS devices are properly connected and transmitting data.
4. Confirm that shipments have been assigned to the assets you expect to see.

If Issues Persist

If assets remain inactive or invisible after verifying the above, please contact Project44 Support for further assistance. You may also need to reach out to your GPS provider to check device status and integration details.

Additional Resources

For more information on asset and shipment tracking, visit our Help Center or consult the GPS integration documentation provided within your project44 account.