Introduction

At project44, we understand how important real-time shipment tracking is for efficient supply chain management. This guide is designed to help you troubleshoot why your shipment may not be tracking as expected and provide actionable steps to resolve common issues.

Issue description

Sometimes shipments do not show tracking information due to incomplete registration processes or integration issues. This can happen if GPS integration hasn't been properly configured, or if no shipment has been assigned to a vehicle in our system.

Signs your shipment is not tracking

• No tracking updates or location data available for your shipment.
• Shipment status remains in an initial or pending state without progress.
• Vehicles associated with your shipments appear inactive or unassigned in the dashboard.

Basic troubleshooting steps

• Verify that your GPS provider has provided the necessary API credentials for integration.
• Ensure your GPS devices are properly connected to your project44 account.
• Check that shipments have been assigned to vehicles or assets in the system.

Advanced troubleshooting for Motive connections

For customers using Motive connections, assets only become active and start reporting once a shipment is assigned. If your assets appear inactive, confirm that shipments are correctly assigned to them.

When to contact support

If you have completed the checks above and your shipment is still not tracking, please contact your GPS provider or reach out to the project44 support team. Confirm with them that your vehicles are correctly shared and active within the system to receive further assistance.

Additional resources

• project44 Help Center: [Insert help center link]
• GPS Integration Guide: [Insert integration guide link]
• Contact Support: [Insert support contact information]

Conclusion

Accurate shipment tracking is vital for supply chain transparency and efficiency. By ensuring your GPS integration is complete and shipments are properly assigned to vehicles, you can help prevent tracking issues. We at project44 are committed to providing reliable visibility solutions and support to keep your operations running smoothly.