Introduction

This guide explains the process for customers to request the deletion of specific shipments or containers within Project44's platform. Following these steps ensures your request is accurately processed by our support team.

Process Description

When you need to remove specific shipment or container records from your Project44 account — for example, due to duplicate entries or incorrect data — you can submit a formal deletion request. Our team reviews each request carefully to maintain data integrity and transparency.

Prerequisites

Before submitting a deletion request, please gather the following information:

• Unique shipment or container identifiers (e.g., tracking numbers, shipment IDs)
• Reason for deletion request, providing clear context
• Contact information to follow up if needed

Step-by-Step Instructions

Follow these steps to submit your deletion request:

1. Access your Project44 support portal or email the support team directly.
2. Provide the shipment or container identifiers you wish to delete.
3. Clearly specify the reason for the deletion request.
4. Submit the request and await confirmation from the support team.

Tips and Best Practices

• Ensure that the shipment or container IDs are accurate to avoid processing delays.
• Provide as much context as possible to help our support team process your request efficiently.
• Keep a record of your submission for future reference.

Next Steps

After submitting your deletion request, our support team will review and may contact you to confirm details if necessary. Upon successful deletion, you will receive a confirmation notification.

Additional Information

For further assistance or inquiries about managing your shipments and containers, please contact Project44 support or visit our help center.