Managing Scheduled (S)FTP Infrastructure Maintenance and Its Impact on Shipment Tracking
Introduction
At project44, we understand the importance of providing real-time supply chain visibility and uninterrupted shipment tracking. This article explains how scheduled (S)FTP infrastructure maintenance may affect system operations and shipment tracking, and guides you on how to manage transfers during maintenance periods.
Scheduled (S)FTP Maintenance and Service Interruptions
During scheduled maintenance on our (S)FTP infrastructure, there may be temporary interruptions to file transfer services. This can result in shipment tracking information not updating as expected or delays in shipment status visibility.
Impact on Shipment Tracking
You may experience the following issues during maintenance windows:
- Shipment tracking information not appearing or updating in real-time.
- Delays in shipment status updates reflecting in your dashboard or notifications.
- Temporary inability to initiate or automate file transfers until maintenance concludes.
Post-Maintenance Actions: Restarting File Transfers
After the scheduled maintenance completes, your file transfers may not resume automatically. To ensure continuity of shipment data updates, please manually restart your file transfers if you observe any continuing interruptions.
- Log in to your (S)FTP client or interface.
- Verify the connection to the server is active and stable.
- Manually initiate or restart pending file transfers.
- Confirm that shipment tracking data resumes updating in your system.
Additional Recommendations
- Schedule uploads and downloads outside of the maintenance window when possible.
- Stay informed about upcoming maintenance events by subscribing to project44 notifications or checking our status page.
- Contact project44 support if you continue to experience issues after maintenance.
Contact Support
If you have questions or need assistance managing file transfers during or after maintenance, please reach out to project44 support at [Insert support contact information]. We are committed to providing transparent, efficient, and innovative solutions to keep your supply chain visibility uninterrupted.