Persona: Management

We surface high-level & historical data in these dashboards:

• Carrier Performance
• User Activity & Automated Activity
• Customer Tracking Page Activity & Data

All Shipments View (visibility)

Persona: Customer Care (& potentially Sales)

This is a tool that stores all YDG shipments, their data, and current carrier/transit status. Users can filter different views of shipments, or quickly drill down into a specific shipment.

Command Center (proactive exception management)

Persona: Operations and/or Delivery Management

This tool surfaces all shipments that are currently in an exception status. We bundle common exceptions and connect directly to carrier CS divisions for efficient and stream-lined workflow for the users to resolve exceptions.

The goal with this tool is to proactively resolve exceptions before the your customer even notices and calls/emails for additional information.

Initiate (scheduling freight shipments)

Persona: Warehouse/Large-item Returns Operator/Vendor/Drop Shipper

This tool connects directly to all LTL/White Glove carriers. We normalize our UI for the user to enter in shipment information, view/select carrier quotes, and electronically schedule a pickup.

The warehouse user can easily facilitate an outbound to customer or BtoB shipment. The returns operator can facilitate a returns pickup for a customer. The vendor/drop shipper can log into our 'Vendor Portal' to schedule drop shipments on your respective carriers.