About project44's Last Mile Platform

• Feature Requests
• Convey Data
• General / Platform
• Implementation
• Account Administration
• Feature Releases

Last Mile Carrier Onboarding

• Carrier Mapping

• Last Mile Carrier Integration Guide

Configurable Alerts

• Configurable Alerts Training Slide Deck (PDF)
• Configurable Alerts HTML Guide
• Configurable Alerts Webinar (Video)

Exception Insights

• Use Exception Insights to Identify Network Problems

Finding Shipments

• Shipments Page Basics
• Customizing the Shipments View
• Searching and Filtering Shipments
• Exporting Shipments or Cases
• Monitoring Shipments With Saved Views

Last Mile Initiate

• How to Create a Shipment
• Initiate Rate Quote Summary Report
• Initiate Carrier Guide
• Canceling a Shipment Request
• Saved Products
• Saved Addresses

Consumer Visibility

• Tracking Page 2.0: Allowed HTML Tags
• Convey Engage Implementation Guide
• Command Center Analytics
• Shipments Page
• Shipment Visibility Partners
• How to Send Bulk Consumer Alerts

Advanced Reporting

• Convey Advanced Reporting

Navigating Shipment Details

• Shipment Details Page Basics
• Related Shipments - 'Return to Sender'

Shipment Predictions

• Convey Predicted Delays

Last Mile Resolution

• Case Management Basics
• Priority for Cases
• Case Notification Configurations
• Creating Cases
• Working Cases
• Solving Cases

Proactive Exception Management with Cases

• Creating Cases Automatically With Shipment Rules
• Common Use Cases for Proactive Exception Management
• Workflows for Proactive Exception Management

Support

• Supported Browsers
• Your Customer Portal: View / Update / Search Your Organization's Tickets Submitted to Convey
• Trouble Logging In
• Convey's Guide on Who to Contact for What