FAQs: LTL & VLTL shipments in the VOC
Why are shipments not showing up in the VOC for a specific carrier?
Potential Reason: If a shipment was not successfully initialized to project44, it will not be visible within the VOC.
Solution: Verify the shipment was created. If the shipment was not correctly initialized, add shipment again.
Can I delete LTL & VLTL shipments in the VOC?
No, you cannot delete LTL & VLTL shipments in the VOC. You can, however, delete LTL & VLTL shipments with the following API: DELETE: Delete shipment by ID.
Why is there no tracking showing for the shipment in the VOC?
There could be an issue on the project44 side. Contact Customer Support at project44 to resolve this for you.
How do I add carriers in the VOC?
See the section Managing Capacity Providers in the VOC in the Less Than Truckload and Volume Less Than Truckload Product & Services User Guide for more information on how to add, update, and manage carriers in the VOC.
How do I know what services each carrier supports?
On the Capacity Providers page of the Carrier Portal, you can quickly identify the services a carrier supports (rating, dispatch, tracking, and/or image retrieval) based on the icons listed in the Services column of each capacity provider profile.
What is the default timeout for rating responses in the VOC?
Once the rating API request has been sent, project44 will wait the default time of 10 seconds for the capacity provider to respond before sending the response back to you.
Can I delete an LTL or VLTL shipment in the VOC?
No, you cannot delete an LTL or VLTL shipment in the VOC.
How do I access shipment documents in the VOC?
To access documents for a specific shipment in the VOC, go to its Shipment Details page and scroll down to the section titled “Documents.” There, you can find images of the Bill of Lading, Delivery Receipt, Weight Certificate, Invoice, Inspection Certificate, Letter of Authorization, Lumber Certificate, and/or the Packing Slip as they become available.