FAQs: VLTL Rating
What fields are required when submitting a rating API request for a VLTL shipment?
The POST: Query for volume LTL rate quotes API request requires the following shipment information:
- Postal code of the origin address
- Postal code of the destination address
- Package weight and dimensions (length, width, and height)
- The total linear feet that the shipment will take up in a trailer. Customers who have enabled our Volume Visualizer product may submit rate requests without providing a value for total linear feet.
Do I have to enter total linear feet for a VLTL shipment rate request?
When dispatching a VLTL shipment in the VOC, you can either manually enter the total linear feet for a shipment or you can utilize the Volume Visualizer Tool to automatically calculate the total linear feet of your shipment. However, we do recommend manually adding total linear feet whenever possible. If you choose to utilize the Volume Visualizer Tool, please contact your Customer Success Manager.
Am I able to adjust the timeout for rating?
You can adjust the timeout for rating only if you are using project44’s API. In your POST: Query for volume LTL rate quotes, you can change the number of seconds to wait for a capacity provider to return a transit time quote in the apiConfiguration.time field. The default is 10 seconds.
You cannot adjust the timeout for rating in the VOC.
Why are my rates taking longer than usual to return?
We wait the full timeout length for every carrier for every carrier to respond. If one carrier is taking longer, we will wait for them to respond before sending all rate responses to you or your TMS. Therefore, when requesting rates for multiple carriers the response time will only be as fast as the slowest carrier to respond.
What carriers do you support?
You can confirm whether or not project44 supports specific carriers based on your ability to add a carrier to the Capacity Providers Page in the Carriers Portal. To add carriers, please see the Managing Capacity Providers in the VOC Section of the LTL and VLTL Products & Services User Guide.
Why am I not able to see any VLTL rates?
If you are not currently set up to utilize project44’s VLTL services, you will not be able to see VLTL rate quotes. Please reach out to your project44 representative to connect you with our VLTL capabilities.
Why am I not seeing all rates being returned for volume?
When running rates, only valid rates will be returned initially. The system filters out invalid results that show error messages. To see these, check the box “Show Error Messages Returned” to return all rates including those with error messages.