New alert paks help reduce inbound calls by providing customers timely shipment details via their preferred channel, including what actions should be taken to ensure successful delivery.
Unlike previous exception notifications that required customers to visit a tracking page for more details, these new notifications are custom-tailored to specific delivery situations, and include any relevant actions that need to be taken by the customer. Convey alerts may be enabled or disabled as desired within the alert center, giving you more control over what communication will be automated versus proactively managed by your team.
These alerts are immediately available to any Engage Advanced customer. Stay tuned as we continue to iterate and expand the alert paks available. Learn more in our press release here.