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Convey Received Delivery Appointment Date Exception

Rachel Richardson
Rachel Richardson
Updated

In this article

Overview

A shipment in Convey x project44 will be flagged with the “Convey Received Delivery Appointment Date” exception (if enabled for a Convey x project44 account) when a carrier first (i.e. initially) provides a delivery appointment date, start time, and/or end time to Convey x p44.

 

Specifications

  • Convey x project44 may receive the initial delivery appointment date information from the carrier through both incoming carrier reports or actively scheduled tracking requests to the carrier’s APIs.

  • Convey x project44 will record the delivery appointment date, start time, and/or end time associated with a shipment as soon as it is first received/sent to the Convey x p44 platform. Receipt of this information, if the “Convey Received Delivery Appointment Date” exception is enabled, will trigger this exception.

  • The “Convey Received Delivery Appointment Date” exception will only be triggered once for a shipment, upon first receipt of the delivery appointment information (i.e. the date, start time, and/or end time delivery appointment information). In the case where Convey x p44 receives a revised delivery appointment date value in one request, and in the same request the start and/or end time value(s) for the first time, Convey x p44 will raise the "Convey Revised Delivery Appointment Date” exception.

  • As the shipment progresses in the shipment lifecycle, Convey will actively compare current delivery appointment date (DAD) information from both carrier reports and tracking API requests with the previously recorded DAD information, to track if any net-new or revised information is received. In that case, if the "Convey Revised Delivery Appointment Date” exception is enabled for an account, the Revised exception will be raised when net-new information is received.

  • If the “Convey Received Delivery Appointment Date” exception is enabled for a customer account, the exception will be generated and exposed in the Convey x p44 App/UI and in the shipment events that are sent through the data-out API(s).

 

Exception Display

The Convey x project44 “Convey Received Delivery Appointment Date” exception varies in display whether the user is consuming this exception via the Convey x project44 App/UI or the Convey x project44 data-out (Extend) APIs. Please see below additional information and examples of how this exception will appear for consumption in the various places of the App/UI and APIs.

App/UI - Filter Display

Displayed As: Convey Received Delivery Appointment Date

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App/UI - All Shipments View

Displayed As: Convey Received Delivery Appointment Date

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App/UI - Shipment Details

Displayed As: Received Delivery Appointment XX/XX/XX

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API - Shipment Event in Data-Out APIs

Displayed As: convey_received_dad

 

Enablement

The ability to generate this exception correctly is highly dependent on being able to receive quality data from the carrier(s) for the given account. Due to this pre-requisite, accounts must be individually evaluated and enabled for this Convey-generated exception type.

If you are interested in enabling this exception for your Convey x p44 account, please contact your Enterprise Account Direction and Convey Support at support@getconvey.com. 

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