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Convey Revised EDD Earlier Exception

Rachel Richardson
Rachel Richardson
Updated

In this article

Overview

A shipment in Convey x project44 will be flagged with the “Convey Revised Estimated Delivery Date (Earlier)” exception (if enabled for a Convey x project44 customers) each time a carrier changes its estimated delivery date (EDD) to a date that is earlier than the previously specified EDD.

 

Specifications

  • Convey x project44 may receive EDD updates from the carrier through both incoming carrier reports and actively scheduled tracking requests to the carrier’s APIs.

  • Convey x project44 will record the EDD associated with a shipment as soon as the first “In Transit” event has been received/recorded in Convey Last Mile.  

    • NOTE: EDDs provided by carriers during label creation are frequently inaccurate, which is why Convey will only start recording EDDs once the shipment has received its first “In Transit” event

  • As the shipment progresses, Convey will actively compare (current) EDDs received from both carrier reports and tracking API requests with the previously recorded EDD. If the current EDD has changed to a date earlier than the previously recorded EDD, the shipment will be marked with the “Convey Revised Estimated Delivery Date (Earlier)” exception, unless one of the following scenarios is true:

    • The shipment has been marked as "Delivered"

    • The shipment has been marked as a "Return to Sender"

    • The shipment has been marked as "Damaged"

    • The shipment has been marked as "Consignee Refused"

  • If the “Convey Revised Estimated Delivery Date (Earlier)” exception is enabled for a customer account, the exception will be generated and exposed in the Convey x p44 App/UI and in the shipment events that are sent through the data-out API(s).

 

Exception Display

The Convey x project44 “Convey Revised Estimated Delivery Date (Earlier)” exception varies in display whether the user is consuming this exception via the Convey x project44 App/UI or the Convey x project44 data-out (Extend) APIs. Please see below additional information and examples of how this exception will appear for consumption in the various places of the App/UI and APIs.

App/UI - Filter Display

Displayed As: Convey Revised Estimated Delivery Date (Earlier)

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App/UI - All Shipments View

Displayed As: Convey Revised Estimated Delivery Date (Earlier)

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App/UI - Shipment Details

Displayed As: Revised Estimated Delivery Date to XX/XX/XX - Earlier

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API - Shipment Event in Data-Out APIs

Displayed As: convey_revised_edd_earlier

 

Enablement

The ability to generate this exception correctly is highly dependent on being able to receive quality data from the carrier(s) for the given account. Due to this pre-requisite, accounts must be individually evaluated and enabled for this Convey-generated exception type.

If you are interested in enabling this exception for your Convey x p44 account, please contact your Enterprise Account Direction and Convey Support at support@getconvey.com. 

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