Many times, you need the carrier’s help in order to solve an exception. The carrier may be requesting additional address information to keep the shipment moving or maybe your customer is requesting a general status update. The “Contact Carrier” button is located in the center column on the shipment detail page. Complete the simple form and an email will be sent with the details of the shipment automatically included. The user who submits the form, along with any Cc emails, are sent an email reply when one has been received.