Explore Articles

• General Platform Use and Troubleshooting

  System Maintenance

  • Managing Scheduled (S)FTP Infrastructure Maintenance and Its Impact on Shipment Tracking

  Support and Issue Resolution

  • How to Resolve Common Onboarding Errors with Project44

  Privacy Compliance and Data Handling

  • Handling Privacy Data Deletion Requests with No Associated Data

  Asset and Vehicle Management

  • Why Are My Assets Inactive or Not Appearing?

• API and Platform Integration

  Event Type Mapping

  • Correct Event Types for Import/Export Shipment Milestones

  File Transfer Management

  • What to Do If File Transfers Do Not Resume After (S)FTP Maintenance

  Authentication and Access

  • Preparing for Mandatory API Authentication Changes: A Project44 Guide

  Handling API Errors

  • Resolving API Request Errors Caused by Invalid Address or Name Fields

• Carrier Onboarding and Account Management

  User Access and Permissions

  • How to Request Access to Project44 Platforms or CAM

  Carrier Account Management

  • Adding a Carrier to the Omnitracs Virtual Load View Network - Process Guide
  • How to Connect an API to a Carrier Account and Obtain Tokens
  • Guide to Adding Carriers and Vehicles in the NMC System Badge Subscription List

  Onboarding Process

  • Managing Scheduling Conflicts for Carrier Onboarding Meetings
  • Carrier API Data Sharing Opt-In via TruckX Guide
  • Carrier Onboarding Guide for Resolving Registration Issues at project44

• Shipment Tracking and Status

  Deleting Shipments and Containers

  • How to Request Deletion of Specific Shipments or Containers in Project44

  Shipment Milestone Management

  • Troubleshooting Shipment Status Delays and Tracking Issues
  • How to Track Your Shipment with project44
  • Determining Correct Event Types for Shipment Milestones

  Privacy and Data Deletion Requests

  • Handling Privacy-Related Data Deletion Requests When No Data Is Found
  • Privacy-Related Shipment Data Deletion Guide

  Tracking Issues and Questions

  • When Will My Shipment Status Be Updated?
  • Why Is My Shipment Not Tracking? Troubleshooting Guide
  • Shipment Not Showing Tracking Information - Troubleshooting Guide

• Get Started

  Get Started

  • Logistics Partner Certification (LPC) Program
  • Set Up SSO with project44

  Shipments

  • Add an Equipment ID

• Movement

  Release Notes

  • 2026 Release Notes
  • 2025 Release Notes

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  Introduction to Movement

  • Access Management

  Filter Use Cases

  • Shipment Document Filtering

  Network

  • Customer Guide to Connection Accelerator: Adding Carrier Connections in Connection Center

• Movement for Carriers

  Network

  • AI Agent Appointment Window Updates - CSV Template

• User Management

  User Management UI

  • Get Started with the User Management UI
  • Search, Sort, and Filter Users in the User Management UI
  • Export a List of Users in Your Tenant
  • Add a New User
  • View Details for a User
  • Edit User Information

  See all 8 articles

  Access Groups

  • Get Started with Access Groups
  • Create an Access Group
  • Manage an Access Group
  • How can I find which users and access groups can view a shipment?

• DriveView

  About DriveView

  • About DriveView
  • Introduction to DriveView
  • Supported Devices and Operating Systems
  • The project44 Truckload Algorithm
  • DriveView Best Practices for Customers
  • DriveView User Guide PDF

  See all 7 articles

  Install or Delete DriveView

  • Install or Delete DriveView
  • Install DriveView on an Android Device
  • Install DriveView on an iPhone or iOS Device
  • Delete DriveView

  Track with DriveView

  • Track with DriveView
  • DriveView Tracking States
  • Reject a Load
  • Mark a Load as Completed
  • Upload POD for a Stop
  • Load Details & Stops in DriveView

  See all 7 articles

  DriveView in Movement

  • DriveView in Movement
  • View Uploaded POD Documents in Movement

  Driver Initiated Shipments (DIS)

  • Driver Initiated Shipments (DIS)
  • Get Started with Driver Initiated Shipments (DIS)
  • DIS FAQ: What if there are shipments with the same ID?
  • DIS FAQ: What protections are in place?
  • DIS FAQ: Where is DIS supported?
  • Track Using Driver Initiated Shipments - PDF Guide

  DriveView Troubleshooting

  • DriveView Troubleshooting
  • Considerations That May Affect User Experiences with DriveView
  • DriveView FAQ

• Network Management Center (NMC)

  About the Network Management Center (NMC)

  • Network Management Center (NMC) Guide - PDF
  • About the Network Management Center (NMC)
  • Who Is project44?
  • How Data Is Shared
  • Data Security
  • How to Start Sharing

  See all 7 articles

  NMC Demonstration Videos

  • NMC Demonstration Videos
  • Videos - English
  • Vidéos - Français
  • Vídeos - Español
  • Videos - Polski
  • Videos - Italiano

  See all 7 articles

  Get Started

  • Sign In to the NMC
  • Sign Out of the NMC

  View Telematics (ELD/GPS) Connections

  • View Telematics (ELD/GPS) Connections
  • Set up a Telematics (ELD/GPS) Connection
  • Delete a Telematics (ELD/GPS) Connection

  View Carriers

  • View Carriers
  • Get Carrier Invitation Link
  • Add Alias Carrier ID
  • Add Carrier

  View Fleet

  • View Fleet
  • Check License Plates

  View Customers

  • View Customers
  • Remove Customer Connection

  My Company

  • My Company
  • View System Log
  • View Users

• LTL

  LTL Carrier Onboarding

  • Carrier Credentials Guides

  • About the Carrier Credentials Portal (LTL Carrier Onboarding)
  • LTL Pull Carrier Onboarding Instructions
  • Add an Account Group
  • Add a Capacity Provider Account
  • Import Capacity Provider Accounts
  • Test Capacity Provider Credentials

  Visibility

  • Manage LTL and VLTL Shipments in the VOC
  • LTL Accessorial Codes
  • FAQs: LTL & VLTL Image Retrieval
  • FAQs: LTL & VLTL Tracking
  • FAQs: VLTL Dispatch
  • FAQs: LTL Dispatch

  See all 9 articles

  Initiate

  • Run a Quote & Dispatch a LTL & VLTL Shipment
  • Enhanced Handling Units (LTL)
  • Rating Error: FedEx. P44.RATING.GENERAL - 1000 Authentication Failed

• Air

  Movement Use Cases for Air

  • View All Shipments Booked at an Airport This Past Month

  Guides

  • AIR Tracking FAQs

• Last Mile

  About project44's Last Mile Platform

  • Feature Requests
  • Convey Data
  • General / Platform
  • Implementation
  • Account Administration
  • Feature Releases

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  Last Mile Carrier Onboarding

  • Carrier Mapping

  • Last Mile Carrier Integration Guide

  Configurable Alerts

  • Introduction to Configurable Alerts
  • Configurable Alerts HTML Guide
  • Configurable Alerts Webinar (Video)

  Exception Insights

  • Use Exception Insights to Identify Network Problems

  Finding Shipments

  • Shipments Page Basics
  • Customizing the Shipments View
  • Searching and Filtering Shipments
  • Exporting Shipments or Cases
  • Monitoring Shipments With Saved Views

  Last Mile Initiate

  • How to Create a Shipment
  • Initiate Rate Quote Summary Report
  • Initiate Carrier Guide
  • Canceling a Shipment Request
  • Saved Products
  • Saved Addresses

  See all 7 articles

  Consumer Visibility

  • Tracking Page 2.0: Allowed HTML Tags
  • Convey Engage Implementation Guide
  • Command Center Analytics
  • Shipments Page
  • Shipment Visibility Partners
  • How to Send Bulk Consumer Alerts

  See all 18 articles

  Advanced Reporting

  • Advanced Reporting
  • Convey Advanced Reporting Overview - IM
  • Convey Advanced Reporting

  Navigating Shipment Details

  • Shipment Details Page Basics
  • Related Shipments - 'Return to Sender'

  Shipment Predictions

  • Convey Predicted Delays

  Last Mile Resolution

  • Case Management Basics
  • Priority for Cases
  • Case Notification Configurations
  • Creating Cases
  • Working Cases
  • Solving Cases

  See all 7 articles

  Proactive Exception Management with Cases

  • Proactive Exception Management With Shipment Rules
  • Creating Cases Automatically With Shipment Rules
  • Common Use Cases for Proactive Exception Management
  • Workflows for Proactive Exception Management

  Support

  • Updating your Email or Password
  • Supported Browsers
  • Your Customer Portal: View / Update / Search Your Organization's Tickets Submitted to Convey
  • Trouble Logging In
  • Convey's Guide on Who to Contact for What

• Facilities

  project44's Yard Management System

  • About project44's YMS & Yard Solutions
  • YMS User Guide for Administrators
  • Sign In to the YMS
  • Sign Out of the YMS

  Gate Management

  • About the Gate Console
  • Configure Gate Appointment Types for a Site
  • Reject an Asset Arrival (Turn Away)
  • Arrive and Depart Assets
  • Arrive a Turned Away Asset
  • Configure the Gate Console Summary Bar

  See all 13 articles

  User Management

  • Understand User Access Levels in YMS
  • Create a New User
  • Edit Existing User Details
  • Add a New User Role
  • Create a Carrier User
  • Create and Manage Carriers

  See all 10 articles

  Account Management

  • Manage Your Profile & Preferences
  • Change the YMS Display Language

  Appointment Manager

  • About Appointment Manager
  • Create and Manage Users in Appointment Manager
  • Schedule a Booking in Appointment Manager
  • Process an Arrived Shipment in Appointment Manager
  • Reschedule a Booking in Appointment Manager
  • Cancel a Booking in Appointment Manager

  See all 17 articles

  Location Management

  • About the YMS Map Dashboard
  • Add a Facility to the Map Dashboard
  • Search for Assets and View Their Statuses
  • Export a Site Layout
  • View a List of Locations on the Location Listing Page
  • View a List of Locations

  Shipment Management

  • Add or Remove SKUs from a Purchase Order
  • Create a Delivery
  • Delivery Listing
  • Create a Pickup
  • Pickup Listing
  • Drop Delivery Console

  See all 13 articles

  Task

  • Configure Dock Appointment Settings
  • Dock Schedule
  • Create a Dock Door Schedule
  • Configure Appointment Types for a Site
  • Configure Dock Appointment Settings
  • Dock Console

  See all 28 articles

  Asset Management

  • Secondary Inspections
  • Manual Inventory Listing
  • Carrier Notifications
  • View and Manage Assets in Asset Listing
  • Trailer Listing
  • Asset Maintenance

  See all 17 articles

  Reporting & Notifications

  • Generate YMS Reports
  • Generate a Yard Inventory Report for Offsite Assets
  • Detention Listing
  • Carrier Notifications
  • Driver Messaging

• Parcel

  Movement Use Cases for Parcel

  • Parcel Shipments Out for Delivery Today

  Tracking

  • Parcel Tracking Guide
  • Parcel Tracking FAQ

• Multi-modal Tracking

  Downloadable Documents

  • Multi-modal Ocean and Truckload Tracking API Guide (PDF)
  • Multi-modal Data: Ocean & Truckload (PDF)